Commercial Sales, Customer Success & Operations Leadership
Introduction
Areas of Commercial Impact
Sales & Commercial Operations Leader with 18+ years of experience across Medical Aesthetics, Healthcare, Skincare, Pharmacy, and Customer-Facing Commercial Organizations. Currently working with Aesthetiquette to support customer success, commercial growth, and a curated portfolio of modern aesthetic solutions.
Experienced in Commercial Leadership, CRM Optimization, Workflow Development, KPI Visibility, Customer Experience, Team Development, and Operational Scaling within Healthcare and Aesthetics Environments.
COMMERCIAL LEADERSHIP
Inside sales, pipeline visibility, forecasting support, CRM optimization, sales process development, and performance management.
CUSTOMER EXPERIENCE
Provider experience management, account growth support, escalation handling, customer engagement, and retention focused operational support.
GROWTH INFRASTRUCTURE
Building scalable workflows, operational structures, onboarding systems, reporting visibility, and cross-functional commercial support.
Industry Experience
Professional Background
Leadership Track Record
CP Skin Health Group
Inside Sales ManagerEltaMD / PCA SKIN
Led inside sales operations supporting over 15,000 professional skincare and aesthetics accounts across dermatology, med spa, plastic surgery, and provider environments. Focused on KPI visibility, CRM/process management, coaching, escalation handling, and cross-functional commercial operations.
Stratpharma
Director, Operations & Customer RelationsSupported the growth and scaling of U.S. commercial operations, customer relations, inside sales infrastructure, provider engagement, pharmacy relationships, and operational workflows during a major company growth phase.
@aestheticaMD
Vice President, Customer RelationsMay 2020 – February 2024
Helped develop and launch a provider-focused medical aesthetics platform that brought multiple brands, products, and technologies into a more streamlined commercial channel. Managed operational infrastructure across independent representatives, supported provider engagement and brand partnerships, and oversaw sales tracking, commissions, order coordination, onboarding, and go-to-market initiatives.
Recommendations
What Colleagues Say
Curtis combines strong analytical capability with practical sales leadership. He consistently translated performance metrics into actionable insights, identifying opportunities, closing gaps, and driving measurable improvements in execution.
He has a natural ability to connect people, align moving parts, and keep things progressing without making it feel like work.
His ability to turn data into actionable strategy is exceptional, and he consistently translates insight into measurable results.
His leadership style is appreciated by his coworkers and direct reports because he is willing to roll up his sleeves and lead by example.
Curtis is an absolute pro when it comes to operations management and customer service.
He demonstrated excellent leadership, guidance, and training for my class of new hires.
Curtis was not just a manager, but a true mentor. He provided clear guidance, personalized coaching, and fostered a positive, results-driven environment.
His operational skills and product knowledge were key to the success of our organization.
Projects & Initiatives
Beyond the Boardroom
Community Initiative | Mental Health Awareness
CHECK IN BRO
Purpose-driven initiative focused on normalizing proactive connection and mental health awareness through community engagement, digital outreach, and accessible everyday interaction.
Contact
Let's Connect
Open to leadership opportunities, consulting discussions, operational support projects, and commercial growth initiatives.
Currently working with Aesthetiquette across customer success, commercial growth, and strategic account development.